Web sites are cost-effective calling cards on potential and existing customers. Here are some reasons why you may need a web site for your local food business:1) You can’t be in two places at one time - you will tap into new markets that don't require your physical presence.
At Eat Local Food, we use our web site and on-line store to stay in touch with existing customers and to reach potential new customers in other areas where we can’t physically be. We recently received an order for tote bags from Fairbanks, Alaska!
As a grower or food entrepreneur, you are busy growing or making your product, selling at farmers markets, presenting in-store demos, or delivering produce to your CSA customers. While are you busy working, your web site represents you and your business. It’s a way to let potential customers learn about you, your business, your product and your values without you having to physically be there!
2) A web site offers a way to stay in touch with existing customers and let them know you're still here!
As a grower or food entrepreneur, you may sell your products on a seasonal basis. Or your business location may also be your home, not an established retail location. Your customers may not be seeing you on a regular basis. A web site offers you a way to stay in touch with your customers. You can write newsletters, a weekly blog, showcase new growing techniques, explain your business and even sell products on-line. An added bonus is that you can update your web site or write your newsletter during the time of day that best suits your schedule.
3) Presenting a good impression as an established business adds to your authenticity.
In today’s competitive economy, a web site presents a professional image for your business. It says that you are an established business owner with existing customers and products that are in demand. It’s important that your web site represent you and your business well – a poorly put together web site may not present the image you desire and can have a negative effect on sales.
4) With proper presentation and promotion, your web store will make sales for you.
Making a sale through your on-line store is like a gift. In most cases, you haven’t even met the customer – they just found you on the internet and liked what you had to offer. However, having a web site on the internet is not enough. You will need to draw customers to your site through on-going, active promotion. Search engines such as Google and Yahoo offer the small business owner tools to help attract customers to your site. E-newsletters, blogs and free internet listings are all proven marketing techniques to help increase sales. Popular web sites that offer internet listings free or for a small donation include www.localharvest.org, www.eatwellguide.org, and www.greenpeople.com.
